UX Audit Services We Provide
At Onething Design, we help you make your digital products, whether it's a website, mobile app, or software; more user-friendly and effective. Our UX audit services are all about evaluating how users interact with your product and finding ways to improve their experience. From spotting usability issues to enhancing design consistency, we’ve got you covered.
UX Audit
Want to know how users really experience your product? Our UX experts will dive deep into your user flows, identify confusing elements (including misleading “dark patterns”), and suggest clear, actionable improvements to make your product smoother and more intuitive.
UI Audit
We’ll take a close look at your product’s visual design—everything from layout and color schemes to responsiveness and consistency. Our UI audit helps you clean up design flaws and deliver a polished, professional look that users love.
Usability Testing
Through real user interviews, online testing, and behavior-tracking tools, we uncover where users struggle and why. This hands-on testing gives you valuable insights into what’s working—and what’s not.
eCommerce UX/UI Audit
If you run an online store, this one’s for you. We analyze every step of the shopping journey to find design issues that might be hurting your sales. From product discovery to checkout, we help you optimize for conversions, accessibility, and a seamless shopping experience.
Web App UX/UI Audit
For web applications, we assess everything from usability and loading speed to design consistency and accessibility compliance. The goal? A web app that’s fast, intuitive, and inclusive for all users.
Mobile App UX/UI Audit
We evaluate how users navigate your mobile app, how intuitive the interface is, and how well it handles errors. Whether it’s iOS or Android, we’ll help you create a mobile experience that feels effortless and engaging.
Conversion Rate Optimization (CRO)
Not getting enough conversions? We’ll help you figure out why. Using tools like A/B testing and behavior analysis, we identify friction points in your funnel and help you turn more visitors into loyal customers.
What We Look At During a Website UX/UI Audit
Every website has a few core design elements that shape how users interact with it. During our audit, we take a close look at these components to help you deliver the best possible experience:
Website Navigation
We check if users can find what they need easily. Is the navigation intuitive? Are menus and links placed logically? If not, we’ll help fix that.
Product Cards
Product cards should be clear and informative. We review how details like pricing, images, and CTAs are arranged to make sure they’re helping—not hurting—your conversions.
Visual Design
A good-looking site isn’t just about aesthetics—it’s about clarity and relevance. We assess whether your visuals are well-organized and aligned with your brand and user expectations.
Information Architecture
We dig into how your content is structured. Is the most important info easy to find? Does the hierarchy make sense? We’ll help you organize it better if needed.
Market & Competitor Analysis
We also look at what others in your space are doing—what’s working for them, and what’s not. This helps us recommend improvements that keep you competitive and user-focused.
What You Can Expect From a UX Audit With Us
We don’t just hand you a checklist and call it a day. When you work with us, you get a deep, thoughtful dive into how your users experience your product—and how to make that experience better. Here’s what we bring to the table:
Heuristic Evaluation That Goes Beyond the Basics
We don’t just follow the rulebook—we interpret it for your unique product. Using proven usability principles and best practices, we evaluate your site or app like a real user would, spotting issues that automated tools often miss.
Usability Report That Speaks Your Language
No jargon, no fluff. Just a clear, actionable report that highlights what’s working, what’s not, and what you can do about it. Think of it as your roadmap to a smoother, smarter user experience.
User Journey Mapping That Tells a Story
We break down how users move through your product—not just the clicks, but the emotions, the hesitations, and the “aha” moments. It’s like watching your product through their eyes, so you can design with empathy and precision.
Business Goals at the Center
This isn’t just about design—it’s about impact. Every insight we deliver is tied back to your business objectives, whether that’s boosting conversions, improving retention, or simply making your product easier to love.
