UX Research, UX and UI Design
Gloheal is a virtual consulting platform by Tata Communications that enables online consultations between patients and doctors. This platform helps patients book appointments and find remote medical assistance seamlessly.
To create a virtual platform that emulates a physical clinic or hospital.
To provide doctors with a dashboard to help them keep track of their patients, appointments, and prescriptions.
To aid seamless consultations through tools that provide on-demand access to centralized medical records and prescription histories.
We interviewed both primary user groups, i.e. doctors and patients to gather the following insights:
- Patients need to know the real-time availability of doctors. The platform must facilitate a quick and/or last-minute consultation with doctors remotely when a face to face appointment is not an option.
- Doctors require a dashboard to track appointments and cancellations in real-time & manage their schedules better.
We designed the platform keeping the two distinct sets of primary user personas in mind- ie, doctors and patients. Therefore, we designed two different dashboards that fulfill requirements across these two user sets.
The doctor’s dashboard displays a snapshot of his/her upcoming day. The home screen provides real-time updates of new and upcoming appointments and cancellations, if any. These appointments are displayed in the form of a listicle and arranged to reflect the status of the appointment, date, patient name, and consultation type. Within each list item, we’ve enabled quick actions such as rescheduling and/or deleting the appointment without having to go back and forth between pages to complete these actions. From a UX standpoint, these quick actions facilitate a quick and easy user management experience.
The other navigation items include patient records, the doctor’s editable profile page, a detailed repository of medicines and prescription information, and a calendric view of upcoming appointments in the month. We’ve also enabled an advanced search functionality to allow the doctor to quickly pull up patient information in real-time, during a consultation. All doctors have access to an alphabetical record of all patients they have consulted with; new patient records are added post consultation.
For the patients, the user experience is divided into two discrete types of consultations- the Virtual clinic and the Personal consult. As the name suggests, the virtual clinic emulates a hospital’s waiting room where patients can show up unannounced, describe their ailment, and consult with the next available doctor in under 30 minutes. The Personal consult experience is a scheduled one-on-one appointment with a known doctor.
The patient dashboard is relatively simple as compared to the doctor dashboard. Upon signing in, the user can view a list of all doctors available on the homepage specific to his/her unique consultation needs. Along with the doctor’s name, other decision-making criteria are displayed such as the doctor’s consultation fees and their availability on that day followed by an intuitive CTA to schedule an appointment with them. The other navigation items let the user view their medical history, their records, and their profile. The homepage is arranged as a list menu with all items in the navigation visible at all times to enable ease of use.
Most of the UI design phase was focused on creating the video call page, where doctors and patients could speak with each other. This interface design features mute/unmute buttons, volume buttons, and video on/off buttons similar to those on leading video calling platforms.
The color palette used in this product are shades of calming blue. Considering the bulk of users on this platform require oncological and other high-risk diagnoses, we had to choose a color that translates into trust, assurance, depth, and stability. We’ve maintained simple iconography on the platform; line icons represent action items while icons and labels are used in tandem for navigation items.
“The platform’s functionality shows significant improvement based on user behavior. Onething’s design scalability continues to impress.”
Product Manager, Tata Communications